Shipping policy

 

1. Returns and Refunds

Returns and refunds are considered on a case-by-case basis. If there’s an issue with your order, please contact us within 7 days of receiving your item to discuss your concern.

2. Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong item, please contact us immediately with your order number and a photo of the issue. We will work with you to resolve the problem.

3. Non-Refundable Items

Certain items, such as gift cards, downloadable products, and custom-made products, are not eligible for a return or refund.

4. How to Request a Refund or Return

To request a return or refund, please reach out to us through out contact us page with your order number and a brief description of the issue. We will review your case and get back to you with next steps.

5. Shipping Costs

Shipping fees are non-refundable, and customers may be responsible for return shipping costs, unless the item is defective or incorrect.

6. Refund Processing

If a refund is approved, it will be processed to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.

7. Policy Updates

We may update or change our refund policy at any time. Any changes will be posted on this page.